KEY STATISTICS

• 60,000 homes across London (Hackney/Islington focus)
• Responsive Repairs & Empty Homes Framework contract
• C1/C2 repairs + heat/smoke alarm installations
• 24/7 reactive service 365 days/year

Contract name: Responsive Repairs & Empty Homes Framework
Customer: The Guinness Partnership
Location: Properties located all across London, but mainly Hackney and Islington boarders

About Guinness Trust

The Guinness Partnership is one of England’s largest and oldest affordable housing providers, founded in 1890 to deliver housing and care services nationwide. The organization owns and manages nearly 70,000 homes, serving over 160,000 customers across more than 125 local authority areas with a dedicated team of around 3,000 employees. Renowned for high-quality maintenance, community support, and customer-focused initiatives, Guinness emphasizes sustainable living, energy-efficient homes, and comprehensive care services to improve lives and create lasting community impact.

Summary of Our Responsibilities

We carry out fixed wire electrical testing and inspection across Guinness partnerships property portfolio. The Guinness Partnership provides housing and care services across England. They own and manage around 60,000 homes and employ 3,000 people, they are a customer service organisation in 125 local authority areas.

Polyteck undertakes electrical testing and repairs to thwart housing stock, including C1 & C2 repairs, installation of heat and smoke alarms in dwellings and we provide a 24-hour, 365 day a year reactive service.

We are working in partnership to bring about sustainable impacts into the local communities through our work programmes and community involvement.

Polyteck`s flexibility and appointment communication has resulted in increase in customer satisfaction levels